Privacy Policy

Last updated: 02/19/2026

Introduction

This Privacy Policy explains how SignLab AS ("Company", "we", "our", "us") collects, uses, discloses, and protects information when you use PSL Isharay and related services (collectively, the "Service").

This Privacy Policy applies to your use of the PSL Isharay application and related web pages, including: https://signlab-dev-pakistan-ee9f21d1ba94.herokuapp.com/privacy-policy.

Definitions

Personal Data means any information relating to an identified or identifiable natural person.

Usage Data means data collected automatically from use of the Service.

Cookies are small files placed on your device by websites and services.

Service Providers are third parties who process data on our behalf to operate the Service.

Information We Collect

Personal Data

Depending on how you use the Service, we may collect:

• Name and email address
• Account identifiers and authentication data
• Billing and purchase metadata (handled by third-party payment providers)
• Support messages and correspondence

Usage Data

We may collect technical and usage data such as:

• Device type, operating system, app version, and language
• IP address, timestamps, crash data, and diagnostics
• Feature usage, learning activity, and progress metrics

Location Data

We may process approximate location data inferred from IP address or device settings where needed for service operation, fraud prevention, analytics, or localization.

How We Use Data

We use collected data to:

• Provide, maintain, and improve the Service
• Create and manage user accounts
• Process subscriptions, renewals, and customer support requests
• Monitor reliability, troubleshoot errors, and prevent abuse
• Send service notices and, where allowed, product communications
• Comply with legal obligations and enforce our Terms

Legal Bases for Processing

Where required by applicable law, we process data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights

Data Sharing and Disclosure

We do not sell your Personal Data. We may disclose data in the following cases:

• Service Providers: Hosting, analytics, support, payment, communication, and infrastructure vendors
• Business Transfers: Merger, acquisition, restructuring, financing, or sale of all/part of assets
• Legal Requirements: Court order, law enforcement, legal process, or legal compliance
• Safety and Rights: Protection of users, the Service, and Company rights

Third-Party Services

The Service may use third-party products and infrastructure, including (where applicable):

• Analytics services, such as Google Analytics and related tooling
• Error monitoring and diagnostics services, such as Sentry (https://sentry.io/privacy/)
• Payment providers (including app store billing and payment processors)

Third-party services maintain their own terms and privacy policies. We encourage you to review those policies directly.

Data Retention

We retain Personal Data for as long as necessary for the purposes described in this Policy, including legal, accounting, dispute-resolution, and enforcement needs. We may retain anonymized or aggregated data longer where permitted by law.

International Data Transfers

Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for cross-border data transfers.

Security

We use commercially reasonable technical and organizational safeguards designed to protect data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Subject to local law, you may have rights to:

• Access and receive a copy of Personal Data
• Correct inaccurate data
• Request deletion of data
• Object to or restrict processing
• Withdraw consent where processing is based on consent
• Request data portability

To exercise rights, contact us using the details below. We may request verification before fulfilling data requests.

Children's Privacy

The Service is not directed to children under the age where parental consent is required by applicable law. If you believe a child submitted Personal Data without required consent, please contact us so we can take appropriate action.

Links to Other Sites

The Service may contain links to third-party websites and services not operated by us. We are not responsible for their content, practices, or privacy policies.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes become effective when posted on this page. Where required, we will provide additional notice through the Service.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@signlab.co.